Introduction

At Rebel Release, we believe in embracing the unconventional and defying the ordinary. Our mission is to inspire authenticity and individuality through curated collections that celebrate self-expression. We want you to be completely satisfied with your purchase. If for any reason you are not, we’re here to help. This Return & Refund Policy outlines the process for returns and refunds to ensure a smooth experience.

Returns

Eligibility for Returns:

• Items must be returned within 30 days of the purchase date.
• Products must be unused, in their original packaging, and in the same condition as when you received them.
• Proof of purchase, such as a receipt or order confirmation, is required for all returns.

Non-Returnable Items:

• Gift cards
• Final sale items
• Personalized or custom-made products

Return Process:

1. Initiate a Return: Contact our customer support team at support@rebelrelease.com to initiate the return process. Please provide your order number and the reason for your return.
2. Return Authorization: Our team will review your request and provide you with a Return Authorization Number (RAN) and detailed instructions for returning the item.
3. Shipping Your Return: Pack the item securely, including all original packaging and accessories. Clearly mark the RAN on the outside of the package. You are responsible for the return shipping costs unless the item was defective or we made an error with your order.
4. Inspecting Returns: Once we receive your returned item, we will inspect it to ensure it meets the return eligibility criteria. We will notify you of the approval or rejection of your return.

Refunds

Processing Refunds:

• Approved Returns: If your return is approved, we will process your refund to the original method of payment within 7-10 business days. You will receive an email notification once the refund has been issued.
• Partial Refunds: In certain situations, only partial refunds may be granted, such as items not in their original condition, damaged, or missing parts for reasons not due to our error.

Late or Missing Refunds:

• Check Your Account: If you haven’t received a refund yet, first check your bank account or credit card statement.
• Contact Your Bank: There may be a processing time before a refund is posted. If you’ve done this and still have not received your refund, please contact your bank or credit card company.
• Further Assistance: If you’ve completed the above steps and still have not received your refund, please contact us at support@rebelrelease.com.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at exchanges@rebelrelease.com. We will provide you with instructions on how to proceed.

Contact Us

If you have any questions or need assistance with your return or refund, please contact our customer support team:

Rebel Release Customer Support Email: support@rebelrelease.com

Thank you for shopping with Rebel Release. We appreciate your trust in our brand and are committed to ensuring your satisfaction with every purchase. Together, let's continue to defy the ordinary and embrace the unconventional.